FREQUENTLY ASKED QUESTIONS
V SAFE available in 3 different sizes.
- V SAFE mini
- V SAFE medium
- V SAFE maximum
Yes, we ship internationally. But duty and shipping charges are extra.
You can contact us via email, phone or chat option with your order ID to change the delivery address.
We accept all the India, International cards, COD, UPID payments.
Order & Replace
Thank you for your support. We will set to ship the product from 15-Aug-2022 and if we can ship early or if there is any delay our team will contact you to the registered number and email.
No Questions asked return policy.
You can request for a refund any time before the shipment intimation through email or our customer care chat or call. We will refund the full paid amount
We accept all returns if you change your mind to return within 10 days (After product has been delivered to you.
Please make sure you return all the items which comes along with the V-safe in original packaging.
As soon as we have received the item, we will return the paid amount to the original payment method.
All the V-Safe parts are comes with 1 –Year warranty.
The warranty period for your product starts on the original date of purchase as shown on your sales receipt or invoice.
You can register V-Safe UIN under your name by creating a V-Safe account.
You can contact our customer happiness centre via email, phone or chat bot.
Yes, you can extend your base warranty for periods of up to five (5) years by purchasing a Warranty Upgrade. Please be aware that V-Safe plans may change at its sole discretion without notice.
While warranty upgrades can be purchased while the base warranty is active, it is recommended to purchase the services with the product or within ninety (90) days of product purchase. Some specific upgrades, like Accidental Damage Protection, must be purchased within the first ninety (90) days period.
Below are our warranty upgrade plans.
- Premium Support.
- Damage Protection.
- Product Exchange.
Warranty Upgrades always start from the hardware’s purchase date.
Yes, Warranty Upgrades require registration. After the Warranty Upgrade is purchased, you will receive an e-mail with detailed procedure to register warranty upgrade in portal or you can always contact our customer happiness centre via email, phone or Chabot with details, our team will register warranty upgrade on your behalf.
After the Warranty Upgrade is registered, you will receive a V-Safe Registration Confirmation email including the Warranty Terms and Conditions and the Warranty start and end dates.