What does my Base Warranty cover?
All the V SAFE parts come with 1 –Year warranty.
When does my Base Warranty start?
The warranty period for your product starts on the original date of purchase as shown on your sales receipt or invoice.
How do I register my device under my name?
You can register V SAFE UIN under your name by creating a V-Safe account.
If my Base Warranty start date is incorrect, how can I fix it?
You can contact our customer happiness centre via email, phone or chat bot.
Can I extend my Base Warranty?
Yes, you can extend your base warranty for periods of up to five (5) years by purchasing a Warranty Upgrade. Please be aware that V-Safe plans may change at its sole discretion without notice.
When can I purchase a Warranty Upgrade?
While warranty upgrades can be purchased while the base warranty is active, it is recommended to purchase the services with the product or within ninety (90) days of product purchase. Some specific upgrades, like Accidental Damage Protection, must be purchased within the first ninety (90) days period.
What types of Warranty Upgrades are available?
Below are our warranty upgrade plans.
- Premium Support.
- Damage Protection.
- Product Exchange.
When does my Warranty Upgrade start?
Warranty Upgrades always start from the hardware’s purchase date.
Do I have to register my Warranty Upgrade?
Yes, Warranty Upgrades require registration. After the Warranty Upgrade is purchased, you will receive an e-mail with detailed procedure to register warranty upgrade in portal or you can always contact our customer happiness centre via email, phone or Chabot with details, our team will register warranty upgrade on your behalf.
How do I know if my Warranty Upgrade was successfully registered?
After the Warranty Upgrade is registered, you will receive a V SAFE Registration Confirmation email including the Warranty Terms and Conditions and the Warranty start and end dates.